This Privacy Policy explains how TruckScanner collects, uses, stores, and shares personal data when you use the service.

1. Data we collect

Account data: name, work email, company, hashed password, and team membership.
Billing data: billing address, plan, payment customer ID, invoices, and tax records.
Usage data: lane searches, load references, rate requests, booking requests, tracking queries, and timestamps.
Shipment operations data: origin, destination, pickup date, delivery date, weight, equipment, accessorials, carrier identity, and status events.
Technical data: IP address, browser user agent, language, device data, and security logs.
Communications: support tickets, feedback, and replies to operational emails.

2. Why we use it

Contract: to provide account access, load search, booking, tracking, billing, and support.
Legitimate interests: fraud prevention, platform security, product analytics, and service reliability.
Consent: optional marketing communications.
Legal obligation: tax records, compliance requests, and lawful orders.

3. How long we keep it

Account data: for the life of the account, then deleted or anonymized after closure unless retention is required.
Billing records: retained as required by tax and accounting laws.
Operational and access logs: retained on a rolling basis for security, support, and audit purposes.
Marketing consent: until you unsubscribe.

4. Who we share it with

We do not sell personal data. We share data with processors and partners only as needed to operate TruckScanner:

Payment processors for subscriptions and invoices.
Hosting, database, monitoring, and email providers.
Rate and carrier data partners when you submit a quote, load, or tracking request.
Authorities when required by a valid legal order.

5. Your rights

Depending on your location, you may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Send privacy requests to privacy@truckscanner.co.

6. Security

We use TLS, password hashing, role-based access controls, and audit logging. No online service can promise perfect security, but we work to reduce both breach likelihood and impact.

7. Contact

Privacy questions: privacy@truckscanner.co. Other support: support@truckscanner.co.